Frequently Asked Questions

What methods of payment are accepted?

We accept Visa, Mastercard, Discover, American Express cards and Pay Pal.

Am I required to place my order on-line?

No, if you would rather order over the telephone, please call us at; 1-800-678-2099, anytime. Our hours are M-Thur 9 to 5, Fri. 9 to 1 Central time, except Holidays.

How soon will my order be shipped, and when will it arrive?

We make every effort to see that all orders are shipped out within 2 business days. However to Save you money we do Drop Ship most Cases of product. Wreaths may take several weeks, as they are made to order, so order early.

Is there a minimum order?

No. You will see that there is a substantial savings when you order in Quantities.

How will I know that my order has been received and processed?

You will receive an Email confirming that your order has been received and is being processed. If an item is Back Ordered, it will show on your email. A second email with your tracking number will be sent after it your order has been shipped.

How will my merchandise be shipped?

All merchandise will be shipped via U.P.S. Ground or Fed Ex Ground. Fed Ex Home Delivery will make delivers Tuesdays through Saturdays. UPS Ground shipments are delivered Monday through Fridays.

How much will shipping be on my merchandise?

Shipping will be figured when your order is processed. We have been doing this for nearly 20 years and do our best to save you money on shipping.

Can I have my merchandise shipped outside the United States?

At this time we are only able to ship our products within the United States.

What should I do if my merchandise is damaged when it arrives?

Please inspect your package as soon as it arrives, for any signs of obvious shipping damage. If damage has occurred to the contents, call us toll free, or Email us with your invoice number, a phone number where you can be reached, and an explanation of the damage.

What should I do if I am not happy with the merchandise received?

If within 5 days of delivery, you are not satisfied with your merchandise for any reason whatsoever, call us toll free or Email us a letter that includes; the invoice number, phone number where you can be reached and the reason for returning the merchandise. You will be issued a Return Merchandise Authorization Number. Carefully repackage the merchandise in the box it was received in and return it within 15 days. Please let us know if you want a CREDIT, REPLACEMENT or REFUND. Returns may be subject to a 20% re-stocking Fee in some cases.

How do I care for my dried and preserved florals?

The 2 worst enemies of dried flowers are direct sunlight and humidity. Flowers will naturally fade over time, but many people appreciate the subtle muting of colors and natural patina that time gives to florals. Dust that naturally accumulates on your arrangement can be removed with Dri Splendor or Silk Splendor, both are very effective products for rejuvenating dried flowers and silk flowers. Dri Splendor and Silk Splendor are available.

How do I know my credit card information will be safe?

We have enlisted state of the art technologies to insure that you will have the best protection available. Our site uses the latest in 128 bit encryption for your protection. Our site is scanned by "Hacker Safe" every day for the highest security level.

How do I know my merchandise will arrive in good condition?

Of course we can never know for sure, but we have been handling and shipping dried flowers all over the country for nearly 20 years. We know what it takes to get fragile dried flowers to you in good condition, and we stand behind every order. If you should have any problem with your order, call us toll free the day it arrives at:1-800-678-2099

The Flower Depot

PO Box 1794

Asheville, NC  28802